1. Privacy

O.eau acknowledges the importance of the privacy and security of our customers and other third parties who provide their personal details through dealings with us. We seek to maintain trust with customers and third parties, and our staff share this value. Your privacy is also protected under law, placing strict requirements on us with regards to treatment of certain information collected in confidence, storing of such information in a secure manner and allowing easy access to check and update such information.

Our policy for dealing with personal information is explained below.

2. Scope of our Privacy policy

Our Privacy policy regards the personal information we collect, store, maintain and use about you as a customer, visitors to our website and social media.

“Personal Information” is defined in the Privacy Act 1988 (Cth). This regards information that can be used to identify you. At times this information is required to be collected from you in the normal course of dealings in providing services for our customers. These services include:

• Accepting customer orders
• Processing credit card and debit card payments
• Processing refunds
• Maintaining detailed information on our website

3. Cookies

A cookie is a small software message sent to your web browser by our web server. Cookies capture small pieces of information when your device is used to access online content, this allows us to gain statistics on which areas of our sites attract traffic. We use this information to ensure a more streamlined online shopping experience for you. This also allows us to provide you with appropriate and relevant promotions, products and offers we think you may be interested in viewing.

Cookies may be switched off by adjusting the settings of your browser to refuse all cookies.

4. Disclosure

We may disclose your personal information if we are required to do so by law.

5. Personal Information We Collect

The personal information we collect allows us to customise our services and plan product development so that we can provide you with the most appropriate information and notify you of products and offers that may be of interest. The personal information we collect is what is reasonably necessary for our business functions. The type of information we may collect from you includes:

• Name or company name
• Residential or business address
• Email address
• Postcode
• Phone number
• Your purchase history
• The date and time you access our sites

6. Other Information

We may also collect other information from you that is not specific to you because it does not identify you personally. This information is normally retained with your personal information and may include:

• Shopping preferences and list of products you have purchased from O.eau
• Shopping history, product types, size, colours
• Device identification information
• Information collected by secure payment processing system.

7. Unsolicited information

We will endeavour to ensure only information is taken which is reasonably necessary for our business functions.

8. How we hold your personal information

Personal information may be held in electronic form on our computer systems and databases. This includes computer software programs, Internet servers and databases. Alternatively this information may be stored in hard copy, and may later be made into electronic form.

9. Sharing personal information with third parties

O.eau does not disclose personal information we collect to third parties without your consent, other than for the purposes of facilitating a service to you. Your personal information will not be sold, shared, rented or disclosed other than as described and outlined in this Privacy Policy.

10. Promotional communications

We may want to communicate with you directly, if you want to hear form us. If you have indicated a communication preference, will communicate with you through your selected method of communication.

You may opt out of receiving marketing communications at any time by responding via the channel in which you selected and received the marketing communication, or by contacting us. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication.

11. Updating personal information

If you would like us to update or amend your personal information, please contact us at customercare@oeau.com.au and we will make the requested amendments.

12. Complaints

If you believe your privacy has been breached or you would like to discuss any issues about our Privacy Policy, please contact us at customercare@oeau.com.au outlining the circumstances of your complaint.

13. Security

We understand and appreciate the importance of your personal information. We therefore have relevant procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure. This allows us to maintain data accuracy and ensure the use of information is appropriate.

Website and credit card security is of serious importance to us and we take all steps necessary to ensure such information is secure, and the transaction is conducted on a safe platform. We use Stripe to process payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Secure Sockets Layer (SSL) protocol and AES-256 encryption for credit card payment processing to encrypt information as it is transmitted over the Internet is used for your security in making a purchase from O.eau. This encryption ensures the credit card digits, billing details and delivery address are not revealed so that other computers are not able to decipher the information, ensuring privacy and security.

14. General

By using our website, you are consenting to O.eau collecting information in accordance with this Privacy Policy.

We reserve the right to amend, remove or vary this Privacy Policy at any time without notice. Check this page regularly to take note of any changes we may have made to this policy.