1. Return Policy

Should you be unhappy with any goods for any reason including change of mind, we will refund for any items when returned and received by us within 14 days from the order date. The item must be in a saleable condition, have original tags and labels still attached, must be in original packaging (if any), and must be unworn, unused, unwashed, as sold.

Refunds will be processed using the original method of payment (the exact Debit or Credit Card used to make the original purchase) less return postage charge.

Sale and discounted items are non-refundable so please choose carefully when selecting a sale item.

In the case where returned goods (which are not deemed faulty) are received and which appear to be worn, damaged, altered, tags removed or unsaleable or outside the stipulated time period, O.eau will reject your return and contact you regarding options for returning goods to you at your cost.

2. Exchanges

We are unable to accommodate exchanges online, so please ensure you purchase with care and caution. See section 4 below for returns instructions.

3. Faulty Items

To initiate a faulty item claim, please contact us at customercare@oeau.com.au. Please state your name, contact details, description of the fault (including a photo where possible), invoice number and the product name or style number so that your claim can be assessed. We will contact you regarding the faulty item and provide you with further information.

4. Returns Instructions and Return Address

To complete a returns process, please follow the steps below:

1. Download and complete the Returns Form
2. Email the completed Returns Form to customercare@oeau.com.au
3. O.eau will provide you with a Returns Number to add to the form
4. Return your item along with the original tax invoice and the completed Returns Form to the Online Return address below.

ONLINE RETURNS ADDRESS
O.eau
6 Bailey Court
Campbellfield, VIC 3061
Australia

Note: Please note that all return postage charges will be incurred by you (except in the case of an accepted faulty item assessment or if a store credit is opted for). Return postage must be sent with a tracking number to ensure your return reaches us safely. O.eau will not be liable for any lost returns.

Once your return has been received, we will contact you to process the return.

Failure to comply with the above return instructions will result in your return being rejected.

5. Proof of purchase

Please note that all returns refunds require proof of purchase documents which include:

• Payment invoice
• Returns form (with supplied Returns Number)